Refund policy

Everything we make is fresh, perishable food and beverage, prepared to order across our Christchurch kitchens. Because of this, we do not accept returns, and we do not offer refunds for change of mind.

Cancellations and changes: Orders can be cancelled or changed with at least 24 hours' notice before your delivery or pickup time — we'll happily move your order to a new date or issue a credit. With less than 24 hours' notice, your order is already in preparation and we're generally unable to offer a refund or credit — get in touch and we'll do our best to help. Large events and custom orders (weddings, functions, custom cakes) may have their own cancellation terms confirmed at the time of booking.

If something isn't right: if your order arrives incorrect, incomplete, or below the standard you'd expect, contact us within 24 hours of delivery or pickup at hello@doubledribble.co.nz (photos help). We'll put it right with a replacement, credit, or refund as appropriate. Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.